Why Social media marketing Monitoring from BrandReact is unique
BrandReact was made not just to monitor the Social Media space, but to watch the complete Web and also to ensure your company can Reply to precisely what is said on them in a appropriate manner. BrandReact helps people and organizations that are looking to understand what is said about the subject, specially when to control your emotions at such a scale that it can ruin them.
online easy-to-use listening service
The system will give you your small business or perhaps an individual using a powerful Listening Interface, which can be configured to track multiple names and brands. The user can create a maximum of 3 of ‘Listen Topics‘, where each topic can include multiple keywords connected by simple operators (like: ‘coca cola’, so not every colas are tracked, but merely ‘the real thing’).
social media monitoring
The Listen Topics are tracked all over the open internet, however the user may configure a specific variety of closed social networking sites (like FaceBook and Twitter) which he has access to. Also the user may define email options that will be managed.
BrandReact is tracking all topics and stores the particular components of a database, together with any photos or another non-text elements. This database will also contain the answer or reaction, so that it will establish to become knowledge base with each use of the system.
The Listen Topics are tracked in real-time and create a stream of messages that need to be handled. BrandReact is filtering the stream for duplicates, with all the database to go back to once the user started while using system.
The stream is given to the consumer so that it can be scanned quickly. Each item contains three lines. The first line describes the heading or title from the item that was found and also the origin of the item, the second and third line show a part of the texts which has the initial Listen Topic, which is highlighted. Clicking on the item shows a window using the full text including any non-text objects that can be displayed like photos and videos. Links is going to be provided for objects that can't be displayed.
There are numerous methods to handle items. By pressing the ‘React’ button, the user can react to the product within an appropriate manner. He can take one or more of these actions:
R = ReTweet (So the Tweet could be broadcasted for the Corporate Followers)
E = Email (To anyone, informing or tasking another person)
A = Answer (While using appropriate channel, providing a direct response to the product)
C = Comment (Save the product for later, with an annotation or a remark)
T = Task (Write action on a Task list)
The Reporting Engine can be a powerful tool for creating sophisticated reports with graphs and tables of just about any query that may be performed about the data collected within the Stream.
The BrandReact Corporate Edition offers powerful, flexible, and easy to make use of reporting features that will help you analyze your social media data to have interaction more customers.
Reports include one or more foundations, called widgets. For example, a written report called “Mentions Today” might be constructed with all the widgets “Facebook mentions”, “Twitter mentions”, and “Blog mentions”.
You could make as many Widgets as you have and combine them in Reports. A widget could be used in multiple reports.
A critical feature from the reporting engine is the capacity to export any graph to PDF and then for any table to Excel (via a so-called csv-file), so that you can refine your analysis in Excel as well as other office tools.
The BrandReact Corporate Edition is fantastic for consultants offering their clients with reports about the effectiveness of these Social networking Campaigns, marketing departments that need to report back to the Board to validate the (Social networking) Marketing budget and for researchers, that need to add Social Media data inside their findings.
The BrandReact Enterprise Edition is ideal for medium-sized and huge companies. Companies possess a corporate account and will appoint a number of administrators. The administrators define you and also know what privileges each user has.
You can find different privileges for the some other part of the machine, therefore the user’s job can be completely tailored. The privileges cover defining, altering and deleting Listen Topics, filters in the stream and pieces of the database. Viewing, responding or editing items are all tasks that may be given to specific users. In in this way the administrator can tailor the workflow system to define how departments or individuals the business are involved in the listening process.
In general it is a wise decision to involve as much individuals the organization as you can. This can create a broader understanding for the significance of listening to the customer’s wishes and complaints, that will ultimately benefit both customer as well as the corporation. How old they are advisable, to get people trained about the BrandReact system, in the event tips over plus a sudden flood of products needs to be handled!
BrandReact can train administrators as well as users. Also BrandReact can help configure the system. These services are performed and nominal fees and might be achieved remotely or in-house in the customer.
The price of BrandReact is dependent on the quantity of users, topics, reports, etc - Please call us to get a quote.
For those interested companies you can expect a free of charge ‘Listening’ consultation and free Webinars.